Monday, October 28, 2013

The Information Design Process


1.       First and foremost in the design process is to recognize who your expected end-use is. Knowing your audience is crucial for a successful design process. The information provided and the methods used will vary greatly between different categories of people due to age, background, education, and other differences.

2.       After the audience has been determined the next step is to determine the information that is to be conveyed and the proper method of design that may convey this information most effectively. At this point in the stage the design is fluid, a rough idea of the end design is created, it may change as information is gathered and analyzed.

3.       The next step is information gathering. As much information must be gathered on the source material as possible. As stated on pg. 44 “ The more you know about a client’s history … the better you can solve the design problem at hand.” There is no such thing as too much information. Yes, there will be a lot of useless information gathered and sorted but within that mass of information may be information that either ties different unrelated pieces together, sheds light on a new idea or approach or alters the entire design concept.

4.       After the analysis of the information has occurred, the vital information must be organized and a time-line or table of content created. This process will help to organize and categorize the useful information. This step will help to review the content to determine what information may best express the design’s goal.

5.       Once the information has been organized, reviewed and categorized, review the original design decisions to see if any changes should be made due to new discoveries. At this point the final determination of which media may be best to present this collection of data to the end users should be selected. Questions to ask would include “Should the design be in the form of digital media, pamphlets, charts, interactive programs, etc.”

6.       Always design the information to be presented using plain language design. Do not muddy the presentation with technical terms, abbreviations and overly sophisticated language. Again, go back to #1 and review who the end user is and design the presentation to fit their understanding of the topic. The goal in information design is to convey information to the end-user if they don’t understand the information than the process has been for not.

7.       Continual and pre-release evaluation and testing is vital to the overall design and success of the project prior to its final release. Continual testing helps to expose problems early on so they can be addressed early, before they create added expense and setbacks. Using testers that represent your end-users are vital to the success of the testing phase.

8.       Post-release evaluation and critique follows. After all design projects it is vital for continual success to evaluate the end product. This evaluation should include all parties involved in the project, such as the design team members, clients and especially the end-users. Questions to review would include;

a.       Did all design members feel that they played an active role in the design?

b.      Do we see any areas for improvement in the design process?

c.       Was the client satisfied with the outcome of the project?

d.      Was the presentation clear, entertaining and easily understanding?

e.      What information was the presentation lacking and what questions do you have after seeing the presentation?

4 comments:

  1. Hi Scott,

    I see that you actually numbered the steps of the process that you thought were involved. I really liked that you numbered them because it is a lot easier to understand what goes first and what is entailed. You even mention what should be asked at the end to make sure everything is in order and in place. I wish I could say it is an easy process but when your doing something so in depth such as weeks, to months and maybe years long projects, it takes so much. But almost all of it common sense in my eyes, and it comes to you as you go. It really is just about perfecting the organization of the basis of the projects. Great job Scott!

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  2. "The more you know about a client’s history … the better you can solve the design problem at hand.”

    Sounds a lot like:
    "Those who cannot remember the past are condemned to repeat it." - George Santayana

    Sound advice and good practice.

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  3. Nice layout of the Information Design process, and when dealing with clients it is always necessary to provide everything the client needs, ensuring that all the steps have been taken and considered. Gathering your team together and sharing responsibilities makes for a great project when all comes together.

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    1. Yes, above all your clients satisfaction is key in your success. breaking down the overall design to smaller categories that can be easily tackled by smaller groups of people always makes the job run smoother as long as all the different groups are communicating along the way for a common result, just look at the Affordable Healthcare website. A good example of too many groups that weren't communicating together. When ask what went wrong each group says their program worked on its own but it wasn't until they were combined that the issues were exposed.

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